CORNERSTONE SURGERY PUBLICATION OF EARNINGS 2023/24

NHS England require that the net earnings of GPs engaged in the practice is published and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time GP’s spend working in the practice and it should not be used to form any judgement about GP earnings nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at the surgery in the last financial year before tax and National Insurance was £29,036.This is
for 3 part time GPs and 6 locum GPs who worked in the practice for more than 6 months.

The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

Please inform practice staff if you have any communication or support needs.

Help us to make sure we get things right for you by recording your accessibility requirements and information needs, together with other details, for example:

• Do you need large print
• Access to a hearing loop
• Wheelchair access
• British Sign Language via Action for Hearing Loss interpreter
• E-mail communication
• Text message communication
• Information in any other format

Please note that sign language and a hearing loss interpreter are available for both face to face and over the telephone/video calls.

For more information on the accessible information Standard go to www.england.nhs.uk/accessibleinfo

Safeguarding is all about protecting the health, wellbeing, and human rights of individuals as well as enabling them to live safely and free from harm, abuse, and neglect.  It’s fundamental to high quality health services.

Safeguarding children and promoting their welfare includes:

• Protecting them from harm or things that are bad for their health or development.
• Making sure they grow up in surroundings that allow for safe and effective care.

Safeguarding adults includes:

• Protecting their rights to live in safety and free from abuse and neglect.
• People and organisations working together to reduce the risk of abuse or neglect and prevent it from happening.
• Making sure the wellbeing of local people is promoted, whilst taking their views, wishes, feelings, and beliefs into account.

Greater Manchester Integrated Care is required to demonstrate that we have appropriate systems in place for carrying out our duties set down in law in terms of safeguarding.  We are committed to working with others to ensure that provision is in place to respond when children or vulnerable adults are at risk or have been harmed.  More broadly, the ICB seeks to improve the health and wellbeing of the most vulnerable in our community.

Home | Greater Manchester Integrated Care Partnership (gmintegratedcare.org.uk)

For further information on safeguarding in Bolton, visit the website for:

Bolton Safeguarding Adult Board

Bolton Safeguarding Children Board

Do you know someone who could be at risk?

If you believe that a child or adult is suffering harm, or is likely to do so, you have a responsibility to notify the correct authority.

If you are concerned about an adult who may be at risk call Adult Social Care (Monday to Friday 9am to 5pm)

Adult Social Care on 01204 337 000

Adult Social Care – Emergency Number on 01204 337777

If you are worried or have concerns that a child may be being abused or neglected then please take action. You can contact Bolton’s Integrated Front Door on 01204 331500 (during office hours only: 9.00am – 5.00pm)

If you need advice or guidance about Childrens Safeguarding in Bolton contact 01204 463390 [Answer Phone]

From 1^st April 2015, all patients registered at any GP practice are required to be allocated a named accountable GP.

What does ‘accountable’ mean?

 The named accountable GP is responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient where required.

However, this does not mean that they will be the only GP or clinician who will provide care to that patient.

These responsibilities will be carried out within the opening hours of the Practice and do not change the way you currently access care outside these hours.

Will GP practices write to patients to inform them of their named GP?

 No. However, we will inform patients of their named GP on request.

Can patients choose their own named GP?

 The Practice will allocate a named GP for each patient.

However, if a patient requests a different named GP, reasonable effort will be made to accommodate their preference.

Do patients have to see their named GP when they book an appointment?

Patients can, and should, feel free to choose to see any GP or nurse in the practice in line with current arrangements. As all patients have an electronic medical record this ensures that all clinicians in the Practice have access to the most accurate and up to date information. If you request an urgent appointment, this will be with any of the doctors who have available appointments.

All patients registered at Cornerstone Surgery have been allocated a named accountable GP.

Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing 

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Practice Manager may ask you to put this in writing so we can further investigate your complaint.

What happens if I prefer to complain directly to the commissioning organisation? 

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact Greater Manchester ICB.

Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section:

https://gmintegratedcare.org.uk/have-your-say/contact-us/

• From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to the local integrated care board (ICB).
• NHS England’s Customer Contact Centre will still deal with general enquiries from patients, such as ‘how do I get a GP or Dentist’. For such general enquiries, patients can still call 0300 311 22 33.

• Members of the public will still be able to make a complaint to the provider. This is NOT changing.

• Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.

• Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
• Find out more about how to feedback or make a complaint about an NHS service

Local area feedback and complaints

For all other advice or complaints, please contact your local area feedback and complaints team:

Bolton

Governance and Safety,
Bolton – NHS GM,
Lever Chambers
27 Ashburner Street
Bolton, BL1 1SQ

Email:                                                            Call:     01204 462 022
gmicb-bol.pals@nhs.net                                    01204 462 023

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager.   No information will be released without the patient consent unless we are legally obliged to do so.

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

The practice complies with the  Data Protection Act and General Data Protection Regulations (GDPR)

Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.